Refund Policy

Our Satisfaction Guarantee

In the unlikely event that your order arrives damaged please email us at gemma@finishingtouchesgroup.com immediately so that we can arrange an exchange at your convenience.  Since most of our supplies are sterile and for use in a cosmedic setting, any returns must be unused and returned in the original packaging with all safety seals in tact.

You must return items within 14 days of receipt to the address below where we will gladly offer you a refund, exchange or credit note. PLEASE NOTE WE CANNOT OFFER A REFUND VIA A CHEQUE.

Please wrap the items securely and use insured registred delivery, keeping the receipt in case of damage in transit.  Finishing Touches cannot accept liability for goods lost or damaged in transport.

Return to:  Finishing Touches (spmu) Ltd
                    6 Bridge Road Business Park
                    Bridge Road
                    Haywards Heath 
                    West Sussex
                     RH16 1TX

All overseas orders will be refunded in Sterling.  Finishing Touches cannot be held responsible for any fluxuations in exchange rates and consequent loss of currency as a result.  We would ask our customers to consider this before placing any overseas orders.